Denmark Payments in Focus

Editor’s note: This is the second post in our Payments in Focus Series. You can see the previous post on payments in China here.

Denmark Payments in Focus

Danish law regulates the charges that can be imposed by retailers when payment cards are being used in Denmark. The rule is that the retailer is allowed to impose any surcharge on the card holder when the payment is made with a credit card issued in Denmark or abroad, but not when a debit card, such as the Dankort or an international debit card is used. If a retailer chooses to surcharge for the use of a credit card, this fee may not exceed the fee paid by the retailer to the acquirer, and maximum up to 3.75% per transaction.

The rules applying to physical trade, i.e. point-of-sale transactions and non-physical trade (e.g. online shopping or purchases from vending machines or self-service checkouts) are shown in the table below. The rules for non-physical trade are simpler, and for all types of payment cards the acquirer may charge a fee to the retailer, while retailers may pass on, and usually pass on, such fees to consumers.

Fees in physical trade Fees in non-physical trade
Acquirer Processing Fee Retailer Surcharging Acquirer Processing Fee Retailer Surcharging
Dankort/Visa/Dankort Fixed subscription Prohibited Fee permitted Permitted
International debit cards issued in Denmark Fee permitted Prohibited Fee permitted Permitted
International credit cards issued in Denmark Fee permitted Permitted Fee permitted Permitted
Debit cards issued abroad Fee permitted Prohibited Fee permitted Permitted
Credit cards issued abroad Fee permitted Permitted Fee permitted Permitted

Source: Danish Competition and Consumer Authority

Based on the Danmark’s Nationalbank’s retailer survey, the acceptance rate for cards varies from industry to industry. Nearly all supermarkets, clothes and shoe stores, hotels and restaurants offer payment by Dankort, and many of them also accept international cards. Among specialist food stores and stores supplying services, slightly fewer accept the Dankort. Furthermore, in the latter group less than half allow consumers to pay by international cards.

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Among the reasons why consumers prefer the Dankort are that no fees are charged in retail stores and that it can be used virtually everywhere. However, the immense popularity of Dankort with consumers constitutes a barrier to innovation in the Danish card market since the fee model would always seem to support the use of debit cards.

Another key element of the Danish fee and surcharging rules is the distinction between “physical” and “non-physical” trade. Self-service checkouts and vending machines are defined as “non-physical” trade, and in such instances of Dankort payments, a higher acquiring fee is charged than when sales are at staffed checkouts. Having said that, this distinction in the rules reduces the incentive for retailers to install self-service checkouts and vending machines.

I would like to wrap up this post by announcing an upcoming event Money20/20 Europe to be held in Copenhagen, 4-7 April 2016. It’s going to be the world largest fintech event to be landed in Europe with over 3,000 attendees coming both from credit card and debit card dominant countries.

Advice to attendees coming from credit card countries: Bring as much cash as possible or you are going to be surcharged!

 

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