Inside Credorax: Alon Bigler on the Importance of Trust in a Long-Term Business Relationship

Editor’s note: This is the seventh post in the Credorax Interview Series. You can see the previous interviews with Smart Acquiring Experts here

In this month’s Inside Credorax interview, we sat down with Alon Bigler, Vice President of Business Development and Strategic Solutions at Credorax. Alon’s hidden talents and interesting hobbies have come to light and have shown us the secrets to his success.

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Inside Credorax: France Blanchard on Crafting the Ideal Rapid-Response Sales Operations Team

Editor’s note: This is the sixth post in the Credorax Interview Series. You can see the previous interviews with Smart Acquiring Experts here.

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In this month’s Inside Credorax interview, we sat down with France Blanchard, our Vice President of Sales Operations and Global Accounts. France oversees a global team with members in the U.S., Canada, Europe, Israel and China. She stresses the importance of mixing the right blend of customer attentiveness and technology solutions to achieve the most effective and optimized results in payment processing sales operations. She also shared tools team leaders can put into place in order to motivate and ensure strong results from a sales operations team.

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Inside Credorax: Rod Katzfey on His Life-Long Love Affair with Payments & Acquiring

Editor’s note: This is the fifth post in the Credorax Interview Series. You can see the previous interviews with Smart Acquiring Experts here.

Rod Katzfey is the subject of this month’s Inside Credorax interview. He is Vice President of Sales & Business Development of North America. He shared his thoughts on his start and development during his 20+ years of electronic payment industry experience. Rod’s background and love of mentoring make him a special part of the Credorax team; he is a member of several industry boards and is motivated to be a part of educating up-and-coming employees.

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Inside Credorax: Geert van Maarsseveen on Seeking Agility after Legacy Acquirers

Editor’s note: This is the fourth post in the Credorax Interview Series. You can see the previous interview posts by Smart Acquiring Experts here.

Geert van Maarsseveen is the Senior Sales Director – Commercial Channels at Credorax. With over a decade of experience in the online payments industry, he joined Credorax to help offer customers agility that is not available with traditional or “legacy” acquirers.

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Inside Credorax: Owen Busuttil on Constructing the Perfect Acquiring Solution

Editor’s note: This is the third post in the Credorax Interview Series. You can see the previous interview posts by Smart Acquiring Experts here.

What should clients contemplate when selecting an acquiring solution for themselves or their merchants? As recent winners of the FSTech Online Technology Provider of the Year for our ePower 2.0 platform, we believe we are in a unique position to offer our thoughts! In this month’s Inside Credorax interview, we asked Owen Busuttil, Head of Solutions at Credorax, to shine a spotlight on his team and its critical role in our technological successes.

How do we get to the point at which customers say:

Credorax is different from its competitors by being a non-bank acquirer, which makes them more agile, more open for solutions. So looking together with us as a client towards an end solution. Less fixed form and fewer fixed structures, so more flexibility.’

Roland Maessen, Vice President Risk and Compliance, Digital River World Payments

What Solutions Architects Can Do for You

What are solutions architects, and what is their main function? To explain better, I like to use the following analogy: to build a customized house that satisfies the client,  the builder needs a blueprint that details what is to be built, plus where, why and how based on the homeowner’s requirements. The builder would have detailed meetings with the proprietor in order to understand and document needs, wishes and also current pain points. The Credorax solutions team follows the same concept when engaging with a client.  Each solutions architect accompanies our sales team to client meetings in order to design the technical and operational solution that Credorax will provide to the same customer. Our main objective is to match client requirements with Credorax capabilities, with the final goal of building the fundamentals for an excellent and fruitful business relationship. Furthermore, from a technological and operational level, our sales people also use the solutions architect as the SME to help them answer client queries related to Credorax products and the industry in general.

I strongly believe that our higher degree of flexibility, proximity and accessibility to the client set us apart from bigger players in the industry such as banks, which also have similar sales support structures. We don’t go to our clients with a fact sheet of fixed onboarding, processing and reporting solutions; Credorax is open to listening to the customer’s pain points and remains very close to the clients. Credorax does not focus solely on short-term solutions, but also takes pride in helping clients build a future-proof package. The solutions architect acts as a main contact point throughout the implementation process. We do this to ensure that even when implementations are difficult and complex, the final solution is what the client wants and needs.

A Day in the Life

Solutions architects touch upon three main pillars of acquiring that influence client experience as a whole:

  • Onboarding, which must be fast, efficient, safe and offer multiple solutions.
  • Processing, which must comply with card scheme rules, and be sophisticated, fast and safe. It must run over a perfectly redundant technology framework and must carry an excellent approval rate.
  • Reporting, which must be multi-channel, flexible, detailed, and in line with high technological standards.

To illustrate, I would like to share the experience of one of our partners, who has a great new concept for small – and medium-sized merchants. This model hinges on a quick and seamless merchant onboarding experience as the client’s main selling proposition. They want to do away with the traditional documentation transfer channels and replace these with a fast automation that functions end-to-end on a 24/7 basis. To satisfy this requirement, Credorax built an API that caters to this client’s current and future needs. Building this API required a great deal of analysis, design, testing, and implementation efforts, and Credorax wanted to provide a solution that went above and beyond the industry standard. I believe we achieved this, to the satisfaction of our client, while also bolstering our overall product offering.

Credorax was able to deliver such a solution, as well as many others, with the backing of a flexible back-office processing platform that can be configured to specific customer needs.

From a reporting perspective, Credorax boasts a very robust and efficient BI platform, which allows us to keep our reporting  above industry standards. We incorporate reporting flexibility to present our clients with the information they need using a multi-channel delivery approach that includes:

  • Insights, the Credorax online portal enables partners and merchants to easily view processing activity and analyze business performance
  • Push reporting, such as email or automated SFTP hand-off

The Credorax reporting suite contains various reporting types and formats such as fixed-format statements, entity-oriented portals and raw data machine-readable reports. The last category of reports are especially appreciated by clients who are sophisticated enough to automate processes, reconciliations, statistics and also load in their own portals. The customizations we can offer in the reporting space can be executed quickly, because of the robust and flexible framework that we build around it.

Although we do develop new reports if they are absolutely needed, behind the scenes there is a strong infrastructure without which report customization would not be possible. We have invested significant effort in combining data from different systems and harvesting it to create our suite of reports and all the flexibility around our offerings.

The Credorax systems and platforms have been built by people who understand the industry from a business perspective, who know the technology and above all strive to keep the client service aspect always as top priority. Our solutions architects know how to design packages to cover all the angles!

The Credorax Solutions Team

Our solutions team consists of six people. To be good client advocates, all of the solutions architects are on the ground to accompany salespeople whenever needed. Solutions architects are present in every jurisdiction where the Credorax sales team has a physical presence: in Atlanta to serve U.S. customers, in the United Kingdom, the Netherlands, and Shanghai to serve Chinese customers. Even though managing a team across continents and time zones has its challenges, we manage to be efficient by keeping a constant communication flow, and we take pride in our internal knowledge sharing methodologies, which keep everyone up to date in real time, all the time.

Many thanks to Owen for taking the time to share his insights with us!

If you would like to be in touch with Owen, click here to reach his LinkedIn page.

Watch this space for our next interview!

Inside Credorax: Nicola Palin-Willis on Balancing Payments and Family

Editor’s note: This is the second post in our Credorax Interview Series. You can see the previous interview post by Smart Acquiring Expert, Maarten Bleijerveld, here

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In this month’s Inside Credorax interview, we sat down with Nicola Palin-Willis, our VP UK Sales for Credorax. She shared with us some fascinating insights on general payments trends in 2016 and the challenge of balancing work and home life in such a demanding industry. Nicola’s no-nonsense approach to both is refreshing. It’s clear from the interview that her deep commitment to both her work and family is the “secret sauce” of her success.
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Inside Credorax: Maarten Bleijerveld on Client Advocacy

Editor’s Note: Welcome to our new Inside Credorax interview series. Each month we will talk with key Credorax employees about what inspires them about their work and the industry. Enjoy!

Maarten Bleijerveld is the subject of this week’s Inside Credorax interview. He is Credorax’s VP of Sales & Business Development in EMEA. Maarten discussed with us his approach to client advocacy, among other issues. He remarked that client advocacy is not only about solving day-to-day payments issues, but also about fine-tuning the solution so it continues to meet our partners’ evolving needs.Continue Reading