PSPs Under Pressure

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E-commerce has truly become a retailing giant. In 2014, the U.S. and China together handled 55% of all global internet sales, accounting for $1.316 trillion.  The most attractive cross-border e-commerce destinations were the U.S., China and the UK. Amazingly, cross-border sales reached $300 billion, or 25% of total global e-commerce flow.Continue Reading

Top 5 Smart Acquiring Blog Posts of 2015

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Christmas has come and gone, and New Year’s is fast approaching. Last week, in our Happy Holidays post, we took a look at our major achievements over the last year. This week we bring you the top five blog posts of the year.Continue Reading

E-Commerce Shines on Black Friday

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Black Friday, the opening day of the Christmas shopping season, is a quintessential U.S. cultural spectacle. We have become quite used to the annual pictures of American shoppers waiting on long lines in the dark of early morning and inevitably tussling over the last plasma TV on the shelf.Continue Reading

Insights From the European Commission E-Commerce Report

 

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A recent European Commission report on the state of e-commerce offers some great insights on how consumers and merchants are dealing with cross-border e-commerce payments.

Here are some highlights of the EC Digital Agenda Scorecard:Continue Reading

How Will Technology Transform Financial Services?

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Digital transformation has created big changes in a wide range of industries. Retail, hospitality, transportation and others — one by one, it seems as if every industry that affects our daily lives has been revolutionized thanks to ever-evolving technologies.Continue Reading

E-Commerce vs. the High Street: Can They Work Together?

 

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For years, it seems like there has been a war between the High Street (ie: local stores) and its online counterpart, e-commerce. A recent whitepaper published by IMRG addresses the friction between these two types of retailing — and how they might be able to get along going forward.Continue Reading

Bridging the Gap Between In-Store and Online Retailing

Retailing has gone through some pretty radical changes since the internet came into widespread public use. The days of retailing being defined as selling from a store made of bricks and mortar on a piece of land anywhere in the world are long gone. More often than not, a retailer must balance his physical store and online presence carefully and wisely. How successful are most merchants at pulling off this balancing act?Continue Reading

5 Ways to Optimize Your Site for Cross-Border E-Commerce

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PYMNTS.com recently released their latest quarterly X-Border Payments Optimization Index, and it’s chock-full of fascinating information about the state of global cross-border payments today.

As we all know, cross-border e-commerce is the present and future of global commerce. If you have a website for your business, you have the opportunity to reach billions of customers worldwide. The big question remains: Is the average merchant ready and able to serve customers who reside both across the street and on the other side of the world?Continue Reading

What’s the Deal With Millennials?

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As Millennials have come of age in recent years, there is a greater sense of urgency among merchants and other industry players to better understand their consumer habits. Are they big spenders? Do they save? Do they just want experiences and not material objects?

A recent white paper put out by Synchrony Financial attempts to answer some of these questions and help us to gain more insights into how Millennials spend their money.

In order to better understand this new generation, the white paper draws comparisons between Millennials and the Baby Boomer generation, the latter still having the most disposable income. Boomers are responsible for almost 50% of retail sales compared to about 10% for Millennials

According to their research, it turns out that Boomers and Millennials share many digital shopping habits. Both Boomers and Millennials are comfortable with online shopping, browsing and researching. 55% of Millennials and 68% of Boomers have visited a mobile retail site on a tablet, while 90% of Millennials and 86% of Boomers research products online. Millennials are only somewhat more likely to own digital devices. 66% of Millennials and 54% of Boomers own a smartphone, while 46% of Millennials and 31% of Boomers own a tablet.

There are differences as well. The most significant for the payments industry is that Millennials are much more likely to use their mobile phones for a wider variety of shopping-related tasks, such as research, coupon usage and using mobile retail sites. Boomers have the devices, but are not as likely to use them for shopping.

The core insight about Millennials is that even if they as a generation don’t have the money right now, they are the future of retail sales. According to Synchrony, this means that “retailers who do not fully understand and engage the millennial customer may eventually find their strategies out of touch with their future core shoppers.”

For the payments industry, this insight highlights the importance of a providing a seamless omnichannel payment experience.  Providing a seamless, effortless consumer interaction experience is increasingly becoming a necessity, especially if merchants want to increase sales with Millennials.

As our own Yana Persky wrote in the recent Rich Merchant Services 3.0 Brief:

Payment service providers can play a very important role in providing the omnichannel payment solution that would drive transactions from all channels through a single payment processing platform. Unfortunately, a single payment processing platform still remains a buzzword rather than a reality and to change it merchants need to make significant technology investments.

 

If you haven’t done so yet, be sure to read the whole brief. It’s full of great stats and insights on the latest industry trends.

What ‘Customer-Centric’ Means to Us

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One of the most essential elements of our “business DNA” is our customer-centric approach. As a high-tech company serving the evolving needs of modern PSPs and merchants, we are dedicated to following the changing market trends and serving our clients accordingly.Continue Reading