About Kieran Hines

Kieran is the Head of Industries at Ovum. Previously, he was practice leader of Ovum's financial services technology team, which supports clients with research and insights across the payments, retail banking, insurance, and financial markets sectors. His own subject specialisms are retail banking and payments and, in his career to date, he has led research and advised clients across many of the issues driving change in this industry. He has also designed and delivered a number of large-scale bespoke projects to further examine these topics.

Prior to joining Ovum, Kieran spent 11 years at Datamonitor Financial. As Research Director, he was responsible for both the consumer payments and private wealth management research areas, as well as leading the data research unit and the Asia-Pacific analyst team. In addition to having responsibility for the direction and quality of all analytical output, he was also tasked with helping to form the wider commercial strategy for the business.

An experienced speaker at conferences and client events, as well as a judge for industry award events, Kieran regularly shares research findings with both these audiences and the media. He holds a BA in Economics from the University of Nottingham.

Merchants Will Become the Real Drivers of Change in the Payments Ecosystem

Editor’s note: What trends lie ahead for the payments industry in 2017? We’ve invited Kieran Hines of Ovum to highlight some important ideas for the coming year. Are you ready for retailers’ needs to shape your payment services practice? See what our guest blogger has to say.


As we closed 2016, it became very clear that 2017 will be another year of major change in the retail payments industry. One trend that will be particularly key will be the growing importance of merchants – and retailers in particular – in setting the innovation agenda for acquirers, payment gateways and other PSPs.

Continue Reading