Editor’s note: What trends lie ahead for the payments industry in 2017? We’ve invited Kieran Hines of Ovum to highlight some important ideas for the coming year. Are you ready for retailers’ needs to shape your payment services practice? See what our guest blogger has to say.
As we closed 2016, it became very clear that 2017 will be another year of major change in the retail payments industry. One trend that will be particularly key will be the growing importance of merchants – and retailers in particular – in setting the innovation agenda for acquirers, payment gateways and other PSPs.